If I connect any laptop to the router using a cable, I get speeds of around 34/35 mb.

My router is showing my download speed to be bang on 38mbps but im getting 3/4mbps on both 2.4ghz & 5ghz.

Today on this channel I am getting 19mb download.

40mhz. You can tell the difference between accounts by what is written in the brackets e.g.

I never succeeded in solving the problems. Only ever achieved proper speed (35+ mb/s) on my laptop when I connected to the router via ethernet.

Very frustrating and after 4 calls to help desk, I'm ready to cancel the broadband  contract.

Ask me – TOBi. Read help info. This morning thought I'd have a go at fixing it by playing with the WI-FI settings- ( was running the speed test google page - and checking the effects , after every change. I'm disappointed to hear you're experiencing an issue with your download speeds @Colinbowden and @arreytanyisolom. (internet account) Tell us where you are, and we’ll tell you where we are. All devices are within 5 metres of the router and connected to the 2.4GHz WiFi as the speeds on the 5GHz WiFi are somewhat slower. If you've changed and lost the password for your router's Wi-Fi hotspot, it can be found in the router web interface. My main devices at home.. laptop, pc, tv is all using 2.4ghz and I cant be having a fibre connection to drop to 8mb download speed and split it between all these devices.

This I can say is either a bad router or a bad firmware. Please note that the internet connection is ended and you need to establish a wireless internet connection again with the new settings. And it's not a distance issue, this happens if the phone is right next to the router. Re: Vodafone Router - WiFi issues?

© 2020 Vodafone Limited. Did not have such problems with sky or talktatal, although thirt broadband speeds were very low, compared to this contract which is supposed to give over 65mbps. The router is not set up correctly, and I don't think Vodafone care! Step 2 of 7. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Registered in England No 1471587.

Please don't hesitate to get back to us with any further questions, we'll be more than happy to help. The other one is a bit older so it can only connect to the 2.4 ghz signal. Your Vodafone broadband password is used to connect your modem to the Vodafone network (and it's your email password) for ADSL and VDSL broadband in My Vodafone.

Please refer to the User Guide for your Vodafone modem for the steps to log into your web management page and change your password there also. I just didn't get to follow the steps he recommended. Heard that same line like 5 times now and having spoken to customer service a few times on the phone, they literally said the same thing and never got back. If I look through the forums there are several threads like this yet Vodafone is doing absolutely nothing about this problem. This is fairly new technology so any laptop over a couple of years old will not be able to connect to this signal. But I went into it’s settings via and I can’t change the password. his happens if the phone is right next to the router. - thought I'd post in here as this thread comes up near the top in a google search for bad wi-fi vodafone. Log into My Vodafone, selecting Internet & landline Why don't Vodafone have compatible phones and routers??


Can’t find what you’re looking for? This article walks you through the steps to change your Vodafone broadband password. If you have the option to change your WiFi channels, this would help to see which helps better with your speeds - you'd then be able to pick the best one at the time. A Draytek is the other option I considered as it offers a single box solution but it was twice the price.

Last time I called they were cheeky enough to say the issue is with my laptop. 1. Discounts & rewards. I was getting 8mb download the other day on auto at 2.4ghz. Complete the Enter a new password and Confirm your new password fields and click Change password. I am considering leaving vodaVoda,as my contract expires next month. One week later it reverted to single figure again so I called Vodafone for cancellation costs stating that before Vodafone I was with Plusnet and before that BT and never had any problems in 3 years until joining Vodafone. Connect computer and modem Connect the network cable to the network socket and to your computer. Wireless is a complete different story.

› 5 simple steps to set up your Vodafone Pocket WiFi › See how lockdown's affecting our stores -, From the navigation menu, choose ‘Account settings’, You can change your email address and contact number here, Change your username, password and PIN under ‘Login details’, Or change your address under ‘Address details'.

My previous BT Smart Hub managed to feed all devices at roughly the same speed.

Router says it gets 54Mb (which is great! I have 2 laptops.

*Be aware that the router password and the network password are not the same - the new network password will be printed on the rear of the router.

Contacting Vodafone. I jave spoken to Vodafone customer services around 15 times to try and resolve this and today I still have the same issue.

- We’d recommend either 1,6 or 11 on 2.4Ghz - Run a speedtest before you change the channel and then another afterwards, as you’ll then be able to see any difference it has made. Changing your password is only available via My Vodafone on the web. Change your Wi-Fi name or password › Change your broadband password › Alcatel LINKZone User Guide (PDF) › What is my Wi-Fi password and/or name?

Best thing we did was leave Vodafone! Popular topics. Please check your details and log in again using your broadband username and password. Please tell us how we can make this answer more useful. Sync speeds always been reported as 40mb/s .. but what good is that if download speeds over wi-fi are no where near - grumble. But I went into it’s settings via and I can’t change the password. *The only reason we continue to use the crappy Vodafone router is to get out discount, it really is a VERY sub-part and poorly supported piece of kit! ... After clicking Change password, your Internet password is updated.

- Here you can change the channel of the 2.4Ghz/5Ghz channels from Auto. Click Forget . So using the default settings you cannot get a link speed on the 2.4GHz band that is better than 75Mbps, by changing the settings you can almost certainly DOUBLE this - provided your equipment is compatible!

An engineer has checked the incoming line and some weeks ago they sent me a new router. 5GHz provides faster data rates at a shorter distance, 2.4GHz offers coverage for farther distances, but may perform at slower speeds. I have managed to do couple of tests. My line is supposed to provide me with 35 mb. In the Internet section, click Change Passwords I switched to Vfone recently, had same problems re WIFI speed-  3 - 9 mb/s speed test results on my phone. Again, very good indeed. So what am I supposed to do now.

Can Vodafone please clarify what they are doing to resolve this problem??? It keeps saying that the old passeord I put is wrong.

If all of your devices are within a good distance, you shouldn't have any more issues.

     Passwords will need to be changed every 90 days. If it was the connection box then why would a reset restore speed? "How do i view my bill" or just "bill".

However, connected to 2.4GHz all the devices only get around 10Mb (on least crowded channel). I have never had a problem with Sky or BT. Does this mean the router's 2.4GHz signal is rubbish or is there anyhting else that could be wrong? The "password" in question is held in the router, and so on the new router it's the default password which is "Vodafone". Vodacom South Africa Cellphones; Tablets; Routers; SIM cards Channel 3 , extension channel 7.

Step 1 of 7. Just waiting on Vodafone to pay up regarding compensation, This WiFi is not fit for purpose.

The problem is definitely the router as I never had any trouble with bt & I don't have a spare router to test.

To then change your WiFi channel, you'd complete the following: - In the Wi-Fi tab, go to settings from the left menu.

There are 3 laptops at home. Auto should be doing this for us. My fibre broadband went live on 2/12/17, so I am still within the 10 days of "finding the best speed".

What about devices that can only connect on 2.4GHz? One is fairly new so it connects to the 5ghz signal and has never had any problems. Are there any settings on the router (or the iPhone, or the Fire Stick) I can try to get better speeds across all devices? From the Which password do you wish to change drop-down menu, select the account you wish to modify Tried the usual channel changes and then carried out factory reset and bingo, back to 28mb/s.

Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. How can Vodafone think it’s acceptable for customers to change frequencies in the vague hope mobile devices work?

WiFi good but no wired connection Internet working... allow minecraft traffic on udp port 19132 internal... Split SSID 5ghz - connect to that with the laptop gets. It selects channels that give me like 10mb download while im getting like minimum 50mb download from auto on 5ghz channel. Thought I'd share what worked for me, it might work for others. However, I constantly have issues with WiFI.

The first thing they need to do of course is to acknowledge the problem and get someone to properly investigate. Should they not get similar speeds to the 5GHz devices given that all devices are within 5 metres of the router with no thick walls etc in the way? If is constantly fluctuating and most of the time it is below 10 mb. Vodafone Router - WiFi issues? I thought I might aswell check all the channels so I tested them all on this frequency.

The downside is that if you have older equipment it won't work. Find out how we're doing this. As our Broadband team will need access to your account to help you further, please follow the instructions in private message I've sent.

How do they run the cityfibre cables to the house? Leaving Vodafone. Channels 4 was giving me a speed of 65mb download so i selected this channel. Dunno what to do

Accessing your account. @Resali The 5GHz could be seen as a more consistent channel, as with more devices connecting 2GHz this could potentially cause interference. Okay, ignore my earlier post, I got this wrong.

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